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SHIPPING & RETURNS

Shipping Policy

Domestic Shipping (United States)

  • Free Standard Shipping on orders over $75

  • Standard Shipping (5-7 business days): $7.95

  • Express Shipping (2-3 business days): $14.95

  • Next Day Shipping (1 business day): $24.95

All orders are processed within 1-2 business days. Orders placed after 2 PM EST will be processed the next business day. Delivery times are estimates and begin from the date of shipment.

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International Shipping

Currently, we do not offer international shipping.

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Order Tracking

You will receive a shipping confirmation email with tracking information once your order ships. You can also track your order by logging into your account on our website.

Return & Exchange Policy

Return Window

  • 30 days from delivery date for unused items in original packaging

  • Items must be in new, unopened condition with all original seals intact

  • Sale items are final sale and cannot be returned

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How to Return

  1. Contact our customer service team at hello@shoptransforme.com to initiate your return

  2. You will receive a return shipping label via email

  3. Package your return securely using original packaging

  4. Attach the return label and drop off at any authorized shipping location

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Return Process

  • Returns are processed within 5-7 business days of receipt

  • Refund will be issued to original payment method

  • Original shipping charges are non-refundable

  • Return shipping fee of $7.95 will be deducted from refund amount

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Non-Returnable Items

  • Items marked as "Final Sale"

  • Used or opened products (for hygiene reasons)

  • Products without original packaging

  • Damaged or altered items

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Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Contact us within 48 hours of delivery

  2. Include photos of damaged items or packaging

  3. We will send a replacement or issue a full refund including shipping

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Exchanges

We do not process direct exchanges. Please return unwanted items for a refund and place a new order for desired items.

For questions about our shipping or returns policy, please contact customer service:

We reserve the right to modify this policy at any time. Any changes will be posted on our website.

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Lost or Stolen Packages

  • Transformè is not responsible for lost or stolen packages marked as "delivered."

  • If your package is missing, please contact the shipping carrier first.

  • For additional assistance, email us at [hello@shoptransforme.com].

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